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Appointment Tips

24 hours before your appointment, please remember to:

  • Stop using your fireplace, woodstove, or gas stove. For safety’s sake, we need to work with an appliance that is completely cool.
  • As a courtesy, please remove all ash from the firebox.

The day of your appointment, remember:

  • We need about 5 to 6 ft around the fireplace to be clear to get our equipment in place. Please remove fragile or precious items from the area near the fireplace.
  • You can watch us if you’d like. Customers learn a great deal about chimney safety from watching us work, so we encourage it.

Click here to schedule an appointment with us today!

When you know more about us at Total Chimney Care, you’ll be eager to contact us for all your fireplace and chimney services needs.






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Angie's List

Angie's List Super Service Award 2014

NCSG

Testimonials

I am a first time homeowner and very new to keeping a home. The other day, I received a phone call from a chimney company asking if I needed my chimney cleaned. They gave me a great price of $40, so I figured, why not. My husband and I were looking forward to using our fireplace and at that price how could I go wrong. The company showed up and started to scare me that my chimney could not be cleaned, because if they did, the entire chimney would collapse. They started to scare me, that if I did not do this, my gas furnace would leak carbon monoxide into my home and it would be unsafe for my family. They were really pressuring me into a $2000 repair job. When I said I needed to discuss it with my husband, they got really aggressive and insisted I do it right away. They wanted cash and would do it for half price if I did it now. They finally left after some tense moments. I told a friend about this and she told me to call Total Chimney Care. I did and was greeted by a nice woman on the phone. She seemed to know what I was talking about and understand my fears about having someone else come out. I agreed on an appointment (reluctantly) and waited for them. They arrived, looked at my chimney, and showed me that nothing was wrong. They cleaned my fireplace and even showed me how to use it. They were great, honest, and made me feel comfortable. I would use them again and recommend them to anyone. Thanks for reading. :-)
~ Christine