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Customer Testimonials

We had an unfortunate experience with someone else, and needed help extra fast. The guys from Total Chimney were wonderful, the work was great– exactly what we needed not only for our chimney, but to restore our faith in people. Thank you.
~ Eve N.
 
Steve form Total Chimney Care personally installed our pellet stove for our new garage conversion, The installation was perfect and Steve showed us how to operate and maintain our new pellet stove. I would highly recommend Total Chimney Care.
~ John C.
 
I’ve known Steve Sobczak, the President of Total Chimney Care, for many years. Steve is an excellent technician, (as are his employees), but the thing that REALLY makes Steve and the Total Chimney Care Customer Service Team stand head and shoulders above the rest of the “competition” is they CARE and are very conscientious about what they are doing. Steve and his technicians treat every customer like their only customer. They follow the golden rule and you’ll never have to worry about the “trust factor” when they recommend repairs. Steve does EXTENSIVE training on Ethics with his personnel from the person answering their telephone for the initial call to the personnel that perform any work for you. That includes service, installation, repairs, or advisement of any kind on your hearth system. They do the job right the first time and they guarantee your satisfaction. You simply don’t find that with a lot of companies out there. Total Chimney Care will treat you with respect and care and you can certainly trust them to provide you with a level of customer service that is unmatched anywhere else in their market. They’re my personal recommendation in their market and they should be yours as well.
~ Bart O.
 
Absolutely the place to call for all your chimney needs, be sure to hit the like button 🙂
~ Paula J.
 
I Am Enjoying My Woodstove! Great Job! Thanks Guys!
~ Peter
 
I had Total Chimney Care install a liner and a woodstove in my house in West Haven a few years back. They were on time, very conscientious about keeping their work area clean, which in itself it a daunting task because of the nature of their work. They were also informative once the work was done, walking us through the operation and giving us tips on better wood burning and when to do maintenance on the unit. I also have needed parts on occasion and they were fairly quick to order what I needed.
~ James
 
I am a first time homeowner and very new to keeping a home. The other day, I received a phone call from a chimney company asking if I needed my chimney cleaned. They gave me a great price of $40, so I figured, why not. My husband and I were looking forward to using our fireplace and at that price how could I go wrong. The company showed up and started to scare me that my chimney could not be cleaned, because if they did, the entire chimney would collapse. They started to scare me, that if I did not do this, my gas furnace would leak carbon monoxide into my home and it would be unsafe for my family. They were really pressuring me into a $2000 repair job. When I said I needed to discuss it with my husband, they got really aggressive and insisted I do it right away. They wanted cash and would do it for half price if I did it now. They finally left after some tense moments. I told a friend about this and she told me to call Total Chimney Care. I did and was greeted by a nice woman on the phone. She seemed to know what I was talking about and understand my fears about having someone else come out. I agreed on an appointment (reluctantly) and waited for them. They arrived, looked at my chimney, and showed me that nothing was wrong. They cleaned my fireplace and even showed me how to use it. They were great, honest, and made me feel comfortable. I would use them again and recommend them to anyone. Thanks for reading. 🙂
~ Christine
 
Just bought a Regency Hampton from Steve and they were very helpfull and delivered my stove and helped me with the install. I was very happy with there service. I would recomend them to everyone. Thank You Total Chimney.
~ John
 
I called them on a Thursday inquiring about chimney sweeping. Steve gave me a good price over the phone & he said they would be able to do the job on Sat. We agreed on a time-frame, his guys showed-up, did a great job (no mess), gave me some good advice & we were done. Good price + great service = happy customer.
~ Garry R.
 
This company is one of the best around. Don’t be fooled by some of these shady companies out there. I bought my wood stove from Total Chimney back in 2005. It is now 2009. The stove had a MFG defect that just showed now. Steve sent his crew over and repaired the stove with no questions asked. He stands by his products. I have used him since putting this wood stove in for the yearly cleanings as well. His crew does a great job and they are neat and full of knowledge about their products. They never leave a mess behind. I would not hesitate to buy another stove from Total Chimney. They stand by their products and really provide great service. I live out in Bethany and it gets cold! My stove heats my house just like Steve said it would. I couldn’t be more pleased. He insisted I put the stainless steel chimney liner in with the stove. I was reluctant but this was money well spent. The stove runs very efficient and I sleep well at night knowing it was properly and safely installed. Be sure you line your chimney. It makes the stove run better and makes cleaning very easy from inside the hosue. 5 stars all the way!
~ Bethany

 

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Testimonials

I Am Enjoying My Woodstove! Great Job! Thanks Guys!
~ Peter