About Total Chimney Care
After serving in the US Navy, our founder Steve Sobczak settled in Milford, CT and began sweeping chimneys part time. It was not long before the word spread about his quality service and fair pricing. On May 1, 1996, he incorporated the business and moved into the facility we are in now.
The Right People
From day one, we knew the only way to achieve the goal of complete customer satisfaction was to establish procedures that ensure the job is done right the first time, every time, and at every customer’s home. We have established a set of procedures for practically every service we offer our clients. In addition to putting procedures in place, we needed to get the right people to carry them out. All of our employees are pre-screened before hiring with drug testing and a criminal background check.
The Right Training
Once we have the right people in place, they are trained in our in-house training facility. It is our opinion that technicians should be fully trained before they work in our customers’ homes. Our techs are trained to follow the procedure manual, trained in-house, tested, and receive follow up training periodically. Simply put, our techs are trained here, not in your house. With this system in place, we can ensure our customers are given the quality that they deserve.
The Right Company
It is our mission to assure you that we will get the job done right, in a timely manner, and for a fair price. Our goal is to exceed your expectations!
The Right Choice
Here’s What WE OFFER that OUR COMPETITION DOES NOT!
We ABSOLUTELY GUARANTEE No Mess & No Dust in Your Home! Our specially-designed HEPA filtration dust control systems contain every little microscopic speck of dust! No shop vacuums are used here! We wear clean gloves when we handle your property. Drop cloths and runners are used wherever we are working. We’re as clean as your mom would want us to be!
We ABSOLUTELY GUARANTEE Technicians that are Trained in our In-House Training Facility. Our techs are not trained in your home. We have an in-house facility where we teach our techs how to service, repair, and maintain chimneys and fireplace products. Each technician is trained here, with classroom work and hands-on instruction, before they ever get to work in our clients home.
We ABSOLUTELY GUARANTEE Service You Can Trust. When our polite, uniformed technician arrives at your home, he or she will present picture identification and their personal certification badge for you. We have procedures in place that guarantee an honest, reliable person will arrive at your home.
We ABSOLUTELY GUARANTEE You Will Have a Qualified Technician to do Your Service Work! All of our lead technicians are highly trained and regularly attend training seminars to keep abreast of all the latest technology and methods. We have systems in place to guarantee a knowledgeable, informative technician will be performing your service.
We ABSOLUTELY GUARANTEE a Fair and Accurate Evaluation! We use the latest evaluation techniques & diagnostic tools to give you what you need – a fair and accurate evaluation.
We ARRIVE ON TIME. We will arrive within 1 hour of your scheduled appointment time! Our office will call you to confirm your appointment time well before your appointment date and time. This time will be within one hour of the arrival of our service technician. If problems arise, you will be notified as soon as possible. Please remember that weather will slow our technicians down as they have to work slowly and carefully to stay safe.
The Total Chimney Care Experience
Once you experience the caliber of polite, professional, personalized service you receive from us, you’ll understand why we’re known as “Connecticut’s Chimney Experts”!
It is Our Personal Promise and Guarantee to Provide You With the Absolute Highest Level of Quality, Comprehensive Customer Service & Care in the Chimney Service, Inspection and Installation Field.
We offer free phone advice when applicable. Please note that many issues require a service call to diagnose, but we’ll do what we can on the telephone for you. Our normal service area is Milford, CT and within approximately a 120 mile radius. We will travel for certain types of jobs, so call us for details.
We are located conveniently off I-95. Visit our brand new 1,000 square foot showroom in Milford!
Come visit the nicest fireplace showroom in Milford!
We sell, install and service fireplaces, stoves & inserts!
We have a full-line 1,000 square foot showroom with over 20 units on display!
We’ve been in business since 1996 and we have over 10,000 satisfied customers in the New Haven area!